No one can deny that the innovation in mobile phones and data service has taken the communications industry by storm. One need only look at the number of smartphone users worldwide (2.6 billion) and compare it to the global population of 7.4 billion to understand just how important communication and information has become to people. No other product or service has that level of global participation. It’s been said that with the mobile technology that has flooded the market, the concept of the landline is dead. With close to 75% of consumers indicating that a phone call was the best way to get a response from an organisation, it is clear that those businesses with a fully-functioning phone line system have an advantage when it comes to interaction with customers, while those that depend solely on online-based communication are neglecting the practice of personal interaction.
What Exactly Is a “Landline” Today?
While a growing number of households are disconnecting from landline-based communication in favour of mobile phone service and VOIP (voice over internet protocol), the need for a business to be in constant real-time communication with its customers can only be met by maintaining a hard-wired telephone system that can handle communication traffic to and from multiple phones through a single contact point, or business phone number. A landline is simply a telephone service, such as the small business phone systems from Commander Centre, that communicates through a physical media such as wire or fibre optics. A landline can handle hundreds or even thousands of calls through a single communication line. The traditional copper wire landline is separate from the local power grid and will still operate in a power outage, and newer fibre optic lines can still operate if there is a backup power source (battery), whilst mobile communications require that the ground-based network equipment be powered by the power grid at all times.
Can You Still Get Internet Service Through a Landline?
The majority of Internet service today is provided using a landline or cable network. The old process of dedicating a phone line to dial-up Internet traffic, which negated the possibility of telephone traffic on the same line, has been replaced with a much more broadband service that still uses a single line but breaks signals through that line into different channels. Some channels are used for data transmissions such as Internet service and some are used for telephone voice transmissions. Broadband makes it possible for a user to have real-time Internet access concurrent with real-time voice call capability and it makes data transfer much more efficient and faster than either a dial-up service or a mobile service. Voice calls are clearer and downloads are faster.
What a Landline Service Can Do for You
With a quality landline service you will have a complete multi-line telephone system for your business, including the installation of the system and individual phone lines. Installation includes data and electrical cabling, system maintenance, a reliable IT infrastructure and Wi-Fi access points, and CCTV systems and alarms. A VOIP telephone service and dedicated service technicians round out the service so that your business can stay in constant and efficient contact with your customers.